My Ionic is not tracking steps and heart rate anymore.

[MrSilence]

Since few days ago my fitbit ionic isn't tracking steps and heart rate anymore (green light is gone). Is there anything I can do about it? I already tried all the steps from the troubleshooting list but nothing of these steps works for me. I hope there is a solution for this problem since I really liked this watch.

Also my android app keeps saying there is an update. But if I go look in to the fitbit it says I have the latest firmware.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@MrSilence Welcome back to the Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried and the research done. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.