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My Ionic is working but the screen isn't!

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‎11-02-2020 15:41 - last edited on ‎11-03-2020 15:09 by Fitbit Moderator

‎11-02-2020 15:41 - last edited on ‎11-03-2020 15:09 by Fitbit Moderator

I don't know exactly what is happening. I've had my fitbit since june 2019 and it was working incredibly. Today, I was training, I wanted to see my heart beats and I realized that my monitor isn't working. It shows the screen less then a second when I click the button. I rebooted it twice and nothing changed. I don't know what to do, sounds crazy but I love my fitbit and I'm desesperate. Need some help and answers here!

 

Moderator Edit: Clarified subject

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‎11-03-2020 15:24 - last edited on ‎11-02-2024 12:52 by Fitbit Moderator

‎11-03-2020 15:24 - last edited on ‎11-02-2024 12:52 by Fitbit Moderator

@Sorayahanafi A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I see how important your Fitbit Ionic is for you. 

Since you've tried the recommended troubleshooting. I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

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