My Ionic no longer calculates elevation gain

[DannyBarrs]

Is this a software problem?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@DannyBarrs Thanks for stopping by. I appreciate the details mentioned. 

If you're using GPS to track your workout, a map of your route, pace and elevation will show in the summary. Please confirm you're following these steps to track a workout: How do I track my workouts with my Fitbit device?

I would like you to provide me with more details, please reply to the following questions: 

- Are you seeing elevation gained in your Ionic when you finished an exercise?

- What type of activity are you tracking?

- Are you getting elevation gained in your Dashboard?

Keep me posted! 

[DannyBarrs]

I can see that the Ionic is measuring the altitude. It is simply not calculating the "elevation gain". That is why it must surely be a software fault.

The activity is cycling and it was working until a few weeks ago.

I do not have elevation gain on the dashboard.

[SilviaFitbit]

@DannyBarrs Thanks for getting back. 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[LostEchoes · Accepted solution]

@DannyBarrs 
Indeed, this is not an issue with the Ionic.
This is an issue (a bug) with the whole Fitbit platform.
I have reported this here (with many details):

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Inaccurate-Cardio-and-All-Elevation-Gains-0m/m-...

Let's hope they fix it soon.