help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Ionic only shows the Fitbit Logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2021 23:08 - last edited on ‎11-14-2021 16:07 by Fitbit Moderator

‎11-12-2021 23:08 - last edited on ‎11-14-2021 16:07 by Fitbit Moderator

I bought a brand new ionic..I unboxed it and charged it for four hours. The logo lit up and then nothing..........it freezes. I’ve tried resetting it and nothing happened..can someone help me..
 
Moderator edit: updated subject for clarity
Best Answer
0 Votes
1 REPLY 1

‎11-14-2021 16:06

‎11-14-2021 16:06

Welcome to the Fitbit Community, @Bob_mudim.

 

Congrats on your new Fitbit Ionic. I'm sorry to hear about the difficulties you experienced.

 

Please try to set up your Watch by following these instructions. If you experience difficulties during the set up process you can follow these troubleshooting steps.

 

Whether you followed the instructions above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes