My Ionic’s button fell off and it won’t turn on

[Burner62130]

The top right button fell off on my Ionic. I walk home so I didn’t notice until I got home that it was missing. I contacted Fitbit customer service right away expecting them to be able to give me a new button or fix it (because this shouldn’t happen and seems like a manufacture error) but all they could do was give me a discount on my next purchase since my warranty is over. I love my watch since I workout a lot but I’m bummed that all I got was a discount. Now it won’t even turn on! I’ve tried everything and it just randomly crapped out on me last night. Would love to buy another one but they’re expensive and I don’t want to risk it breaking after warranty again. Any help would be great on what I should do. 

[SunsetRunner]

I don't see that you really have any options other than to buy a new tracker. A discount is just Fitbit trying to keep a customer happy after a tracker has broken and the warranty has expired. It is not something that is required.

[RicardoFitbit]

Hello @Burner62130 welcome to our forums, let me check this for you. I'm glad to see you participating again @SunsetRunner, welcome back! My apologies for the delayed reply. 

@Burner62130 Upon checking the difficulties you experienced with your Ionic device I was informed by our Support team that they already provided you with assistance regarding this matter. I recommend you to contact them back if you have any additional questions or if you want more details about their resolution, I'm sure that they'll give you with more details about their outcome. For inquiries about our limited purchase warranty, you can check our policies here. 

@SunsetRunner I appreciate your post and suggestions, it's always nice to see you helping other users.

I'll be here guys!