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My Ionic screen turned off during my run and wont turn back on

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‎11-12-2018 06:09 - last edited on ‎11-13-2018 11:37 by Fitbit Moderator

‎11-12-2018 06:09 - last edited on ‎11-13-2018 11:37 by Fitbit Moderator

I have tried to reset it.  Nothing.  I have charged it for the past two hours.  Nothing.  Any other tricks out there to get this thing going again? 

 

 

Moderator edit: format.

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‎11-12-2018 10:46

‎11-12-2018 10:46

@mihsupenn07 It sounds like one for Customer Support you can contact them here

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎11-13-2018 11:44

In response to Tony.r

‎11-13-2018 11:44

It's nice to see you around @mihsupenn07 and @Tony.r. Welcome! Robot LOL I'll be glad to assist you with your Ionic screen inquiry @mihsupenn07.

 

I got in touch with our support team and they informed me that the have helped you. Let me know how it went.

 

@Tony.r, thank you for your advise. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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