My Ionic shows only the Fitbit logo

[LRoysum]

My ionic is stuck on the logo screen, I’ve attempted a hard reset but it never gets to the vibrating stage.  I’ve follows the steps exactly, even watched a video to ensure I’m doing it right, but then after I release the one button I hold the other 2 forever and no vibration.  It just does nothing and the remains stuck on the logo screen 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @LRoysum.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

If you restarted your Watch by following these instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Marco121]

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@LRoysum wrote:

My ionic is stuck on the logo screen, I’ve attempted a hard reset but it never gets to the vibrating stage.  I’ve follows the steps exactly, even watched a video to ensure I’m doing it right, but then after I release the one button I hold the other 2 forever and no vibration.  It just does nothing and the remains stuck on the logo screen

Moderator edit: updated subject for clarity

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It's simple. Press all the buttons on the watch, and hold them down. But if you hold them for 20 seconds (I know, it feels like forever), you'll see the Fitbit logo, and the watch will restart.

epayitonline 

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @Marco121.

I would like to clarify, the Fitbit Ionic has 3 buttons and to perform the restart you need to press and hold the back and bottom buttons for 10 seconds until you see the Fitbit logo on the screen, and then release the buttons.

See you around.

[LRoysum]

Yup I did that

Sent from my iPhone

[EdsonFitbit]

Thanks for your response, @LRoysum.

In this case, you can get in touch with Customer Support through the link shared in my response above. They will let you know how to proceed as soon as possible.

Have a nice day.