My Ionic stopped syncing to my Iphone 7

[DeclanFit]

I've had my Fitbit ionic a little over a year and use it daily for my fitness and health goals. It often goes through periods where it will not sync to my iPhone 7 meaning all my data on my watch is not tracked and transferred onto my mobile device. I have struggled with this problem before and have completed all the factory resets and removing the ionic from the Fitbit app and starting again, but the issue keeps re-occurring. It works fine for 7-10 days or so then it wont sync my data to my phone. I frequently use my phones Bluetooth for headphones, speakers, my car etc and don't have connection issues with any of these, it is just my ionic.

Any help would be much appreciated!

[Kortneypayge]

I’m having problems also. I have iPhone SE though. My Fitbit hasn’t fully synced in 2 days. It will only sync my steps. It’s also able to measure my heart rate, but it’s not recording my resting heart rate data or my sleep. Are you having these problems too?

[DeclanFit · Accepted solution]

I have no active data on my Iphone Fitbit App due to not being able to sync my ionic, no steps, no sleep tracking nothing. My watch alone is still tracking and functioning correctly is just the syncing part which I need to use!!

[Geogirl5332]

I have this same issue and I called support and they still have not found a solution.

[SunsetRunner]

I am also having same problem, it worked fine till yesterday. It stoped sync from today.

[DeclanFit]

I explained all my issues to fitbits help email and I have had a new one sent to me, they were very helpful.

Sent from my iPhone

[vae]

What was the solution?

Update: What was the solution? Mines been off for a week. Thank you!

I don’t see a solution anywhere?

Where do we find the solution? I sure cant find it!

thank you! Vae

[Kortneypayge]

I ended up having to factory reset my Fitbit.

[vae]

Thank you! Ive tried everything!

Sent from my iPad

[JWags14]

I am having this same issue. How do you do a factory reset?

[Kortneypayge]

Go to settings on your ionic. Scroll down and click “about”. There should be a “factory reset” option.

[vae]

I called fitbit help 877-623-4997. Jackie was so helpful and patient! And got it fixed!
My problem was that my Ionic Adidis couldnt talk with my 2.4 wifi. Whater. Anyway, its fixed😀
Good luck!

Sent from my iPad

[JWags14]

This appears to be working for me, at least so far!  Thanks for the help. The lack of synching was driving me crazy!

[SilviaFitbit]

Hey there @vae. I appreciate the troubleshooting that you've tried. I'm glad to hear that you called our Support team and you got it fixed. 

Thanks for sharing the steps on how to perform a factory reset @Kortneypayge. 

Welcome to the Community @JWags14! I'm glad to hear that it's working for you too. 

If anyone else is experiencing syncing issues, please try the steps mentioned on this article. 

I'll be around if you need further assistance.