help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Ionic stopped working after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2022 22:41 - last edited on ‎06-27-2022 11:19 by Fitbit Moderator

‎06-26-2022 22:41 - last edited on ‎06-27-2022 11:19 by Fitbit Moderator

Took a dip in the pool today with my Fitbit ionic. Was only waste deep for about 20 mins. Came out, screen is blank. Sensors aren’t lighting up. Nothing. Dead. What’s the deal?? Only had this thing about a month…..

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎06-26-2022 23:39

‎06-26-2022 23:39

Are you aware that Fitbit has recalled Ionic trackers over a safety concern? See: https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/td-p/5087...

 

 

Best Answer
0 Votes

‎07-13-2022 07:09

‎07-13-2022 07:09

Is this the first time you have gone swimming with your Ionic (it is certified for water use)?  From your post, it would appear that your Ionic is working, but the screen isn't responding, is that accurate?  So, let's try this...  Connect your Charging Cable to a USB outlet and then connect it to the Ionic.  What does the display show when you do this?

mythdhr
Best Answer
0 Votes

‎07-13-2022 12:00

In response to Danny185

‎07-13-2022 12:00

Hello everybody, thank you for visiting the Fitbit Community.

 

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

 

For more information, please visit this thread.

 

I am going to close this thread to keep the Community organized.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes