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My Ionic stopped working today, I purchased Sep/2017

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‎03-18-2019 18:59 - last edited on ‎03-19-2019 08:26 by Moderator Alum

‎03-18-2019 18:59 - last edited on ‎03-19-2019 08:26 by Moderator Alum

I preordered my Ionic in September 2017 to replace my Charge HR.  The Charge HR still works but I wanted the ability to play music & read phone notifications.  My Ionic was nearly full charged when I went to sleep last night but was completely dead this morning.  I was nearly late to work today because its alarms never went off.  I have tried to clean it, reset it, and charge it but nothing is working.  This is so frustrating that it didn't even last 2yrs!  Any suggestions?

 

Moderator edit: Updated subject for clarity.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

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‎03-19-2019 08:23

‎03-19-2019 08:23

Hi @ellie0105, welcome to the Forum! Smiley Happy

 

Thanks for reporting this information and for the steps that you've done previously, well done. Sorry that it is still not responding, this is not a normal behavior from Fitbit Ionic. I've requested a case from your behalf since our team will be checking this information with you directly. They will give you a hand with this.

 

Let me know if you have questions.

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