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My Ionic stopped working

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‎12-10-2018 03:25 - last edited on ‎12-11-2018 15:50 by Fitbit Moderator

‎12-10-2018 03:25 - last edited on ‎12-11-2018 15:50 by Fitbit Moderator

Got my original device back in June.  It never worked and did nothing when I plugged it in fresh out of the box.  Got a replacement.  That one stopped working a few weeks later after a swim.  Got another replacement.  That one stopped working after another few weeks after a swim.  I dont believe these devices are properly water proof. And I would never buy another.  I am currently struggling to get my money back.  All I have been offered is another device.  So that will be the fourth in less than 6 months.

 

Moderator edit: updated subject for clarity

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‎12-11-2018 16:47 - edited ‎12-11-2018 17:07

‎12-11-2018 16:47 - edited ‎12-11-2018 17:07

@Tim528 It's great to see you in the Fitbit Community.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. This is definitely not an expected behavior. This device is swim-proof in a lake, pool, or ocean (up to 50 meters). If you would like me to create a case for you with Customer Support please let me know.

 

Just to clarify, we are able to issue refunds for purchases made within 45 days from the Fitbit Store. For more information please check out the Fitbit Return Policy & Warranty.

 

Keep on stepping.

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