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My Ionic stopped working

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‎02-23-2022 11:08 - last edited on ‎02-23-2022 15:47 by Fitbit Moderator

‎02-23-2022 11:08 - last edited on ‎02-23-2022 15:47 by Fitbit Moderator

Ionic screen is blank and black. The battery was fully charged before it stopped working. None of the buttons have any effect. I've tried the left button only, the bottom right button only, the top right button only, both right buttons, and all thee buttons. Nothing has worked and the screen remains blank and black. It appears to be completely dead. Connecting it to the charger has no effect. This is a shame as my Ionic worked well up until a couple of weeks ago. 

 

Moderator edit: word choice

Moderator edit: updated subject for clarity

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‎02-23-2022 15:46

‎02-23-2022 15:46

Welcome to the Fitbit Community, @335C.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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