My Ionic turns off and on by itself

[Haroulaf]

All.of a sudden my Ionic started turning on and off.

I've tried everything, unpaired it, factory reset.

It's not working, please help.

I've tried everything, click face by fit bit. 

Cant get the settings to appear on the pull down menu.

This last update messed everything up!!!!!ugh!

Moderator edit: updated subject for clarity

[Haroulaf]

I just had a very unfortunate encounter with a Fitbit customer service representative that didn't want to help me Resolve my issue just kept repeating that my ionic was out of warranty and I need to get a new one I've had it for 2 years and never had a problem with it, all of a sudden it just stopped after this update.

to the readers I'm sorry for the rant good luck with this company. Dont ask for a solution you will be offered a 25% discount to purchase a new one!!!!

[JuanFitbit]

Hi @Haroulaf , a warm welcome to the community! Thank you for your comments and feedback! I requested our Support team to review your case. I was told, that on your contact with our team member, you were helped. He went through the all the troubleshooting steps with you and support was provided. He also requested you, your purchase information and you didn't recall it. 

If you have any question about the resolution provided, please do not hesitate to contact Support again. They'll be more than glad to explain you your case. Or you can have a look at our Warranty Guidelines. 

Please let me know if you have further questions. 

[Sobefitness]

Yep, big problem here as well. Everything worked great until that update.