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My Ionic watch stuck at start up

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‎01-27-2022 03:05 - last edited on ‎01-29-2022 11:14 by Fitbit Moderator

‎01-27-2022 03:05 - last edited on ‎01-29-2022 11:14 by Fitbit Moderator

I got a ionic watch which i bought before pandemic.

Just unboxed today now the screen is only showing the fitbit logo.

Not even getting a msg for setup.

Did a hard reboot but nothing works. Haven't used watch for a single second😥

 

 

Moderator edit: format. 

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2 REPLIES 2

‎01-27-2022 06:43

‎01-27-2022 06:43

Hi @tbatra  so the Ionic has been unboxed for about two years? All you can do is keep doing a restart of the device and charging it to see if it springs to life. Unused and uncharged for such a period of time might have caused the battery to completely die. Warranty would be over, unless you're in one of the countries that has a two year warranty period.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-29-2022 12:10 - edited ‎01-29-2022 13:23

In response to Odyssey13

‎01-29-2022 12:10 - edited ‎01-29-2022 13:23

Welcome to the Fitbit Community, @tbatra. I´m sorry to hear about your new Fitbit Ionic. 

 

As @Odyssey13 mentioned, I´d recommend leaving your watch charging for a couple of hours and trying the set up process. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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