My Ionic will not turn back on

[Jodimae]

I have worked for Fitbit through a marketing company demonstrating and selling Fitbits for several years.  The year that I demonstrated the Ionic watch I was the leading sales person for my

 region and ending up winning one for myself. I went to put my Fitbit Ionic on my wrist after charging it on Saturday, Feb. 23rd the face on the Fitbit was Black.  It was completely dead.  Since I've been selling Fitbit watches I have had numerous training session. I tried everything but to no avail.  I called customer service and after trying to explain my problem to the women, she did not understand my problem so her supervisor got on the phone.  She had me go through all of the problem solving steps Again and it still doesn't work.  The Fitbit is 13 months old so she said that it's out of warranty and the only thing that she can do it discount another one for me.  Both of the women that I spoke with had a very hard accent and it was really had to understand them in the first place. She gave me my case number and said that since I talked to her she could not do anything else for me or let me talk to anyone else.

I love Fitbit and I've love to continue to promote it, but It's hard to do when Customer Service isn't willing to help!!! I filled out the customer service survey and was not answered.

Any advice?

Moderator Edit: Format/Updated Subject for Clarity

[SunsetRunner]

Well I have manged to get a refund on my Ionic, even when it did work the Bluetooth was still very average.  I even was on the Fitbit Coach but when I inquired about any content updates I got the "not that we have been told" from support. I loved Fitbit, but I think I am going to move to Garmin.

Best of luck all ...

[Baulds]

I'm taking mine back to shop today when I get home. No more Fitbit for me.

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@SunsetRunner wrote:

Well I have manged to get a refund on my Ionic, even when it did work the Bluetooth was still very average.  I even was on the Fitbit Coach but when I inquired about any content updates I got the "not that we have been told" from support. I loved Fitbit, but I think I am going to move to Garmin.

Best of luck all ...

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[vic621]

Thanks FletchGolf.

[SunsetRunner]

Same here. No solution, just polite answers.

This is a big unsolved issue that doesn't have anything to do with warranty policies. My dead unresponsive Ionic is in my drawer now, getting dust. A new Garmin is on the way just now...

Best luck for you all... I think you will gonna need it...

[FletchGolf]

I wonder how many of us IONIC users are now feeling the "black death" of the latest update, and are just passed the 12 months warranty?

Since it's not a fault of the phone, but of the software which was sent to the phone 'in error', I feel it's Fitbit's responsibility to make it right, without us having to "purchase another phone at a discount", with no reasonable confidence that this won't happen again, in foreseeable future.

[msquared_msu]

my Ionic died in the middle of the night Saturday (well actually Sunday early morning, I guess).  Black Screen of Death.  I had it fully charged Friday late afternoon.  it's last sync was at 8:37 PM on Sat. 5/26/19 also.  I have tried to clean all of the charging sensors and plugged into multiple outlets / USB ports and tried to factory Re-set.  NOTHING happening.

I bought it in late March 2018, so it seems like several others here..just out of 1 Year Warranty now.  Seems to remind me of how my Iphone 6 just crashed through batteries just as soon as they announced the new 8 / 8+ and Iphone X's.  Something isn't right here.

I had similar issue with my Blaze as soon as the new Ionic was coming out too.  I was also offered a 25% discount off a replacement Blaze or other older model.  Even though I love the fitbit app & all the things it does, I probably am not willing to spend $250+ every year just to buy a new watch.  My real watches last forever with just a bit of care.

[Baulds]

That's my ionic gone. Nice lady in argos swapped it out for Samsung watch no problem. Good luck Fitbit. You need to up your game here as your devices are gash.

[hades666]

How is this SOLVED now  . ?!?! This is just to funny now to read. You all need to open separate threads now so they remain UNSOLVED 🙂

[TineF]

I really don't think at this point they care about solving the matter. Even
if they don't want to offer another tracker apart from the discount... they
have no interest in taking the old ones back to do tests as to find why
they are dying. At this point its about principles and sad to say Fitbit
seems not none.

[Debbie613]

Hard to do the reset it it won't turn onSent from my Verizon, Samsung Galaxy smartphone

[FletchGolf]

You don't reset it, Fitbit want's you to buy a new one.
(Sales attempt, gone awry)

[YojanaFitbit]

Hi there @SunsetRunner @Sweetrini @Baulds @ericknava @vic621 @FletchGolf @thedeuce01 @SunsetRunner @SunsetRunner @msquared_msu @hades666 @TineF @Debbie613 and @FletchGolf, thanks for reaching out the Community Forums. My apologies for the delay.

Sorry for the issues with your Fitbit Ionic. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Each scenario is different, but I think that our team can review each case to provide the best option for you using your warranty details. If you don't have a case open for this please let me know, so I can give you a hand with that. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts.

The accepted solution for this thread was given by the person that initiated this topic. Please feel free to start a new topic if you have any other question or inquiry about your Fitbit Ionic. If you're getting issues with your Ionic not turning on I suggest you to check: Why isn't my battery charging on my Fitbit device? 

Please note that we don't have the option to change our warranties or give more details about your personal information here on the Forums, if you have questions related to your warranty you can check this page or keep communication open with our support team for more details. Thanks for your understanding and for your time, your comments and feedback are very appreciated. 

See you around! 

[Debbie613]

No acceptable solution was given.  When you spend $300 on a device, you expect it to last more than 14 months.  Sent from my Verizon, Samsung Galaxy smartphone

[YojanaFitbit]

Thanks for sharing your feedback @Debbie613!

As mentioned above, the accepted solution for this thread was given by the person that initiated this topic. Please feel free to start a new topic if you have any other question or inquiry about your Fitbit Ionic. If you need more details about your warranty option, I advise you to get back with our support team since they have all the details of your case.

I'll be around if you have more questions. 

[Delescobar]

Mine died today. Had it 2 years and out of warranty so looks like I'm screwed! I bought this as I believed it was the best. I had to reset it at least once per month to receive notifications. Then had to reload my music (wireless transfer to headset is why I bought it) each time. Not impressed!!! 

Moderator edit: Format

[apek862002]

Mine Ionic died today after nearly 15 months. I think that this is the hardware problem. It's impossible that so many people have the same problem after nearly exact same time.

[vic621]

Raosaab 

I completely get it. Mine was 17 months. 😳

[vic621]

Yojana, would you please remind us what the accepted solution was since we are all past the 12 months warranty.

[YojanaFitbit]

Hi @Delescobar @apek862002 and @vic621 nice to see you on the Fitbit Forums. Welcome to our new member. Sorry for the delay.

@Delescobar and @apek862002 I'd recommend wait until you get the information from our team, since I noticed you have a case open for this. Thank you for your patience. 

@vic621 I've requested them to create a case on your behalf. You should soon receive an email from Customer Support. 

Let me know if you have questions. 

[apek862002]

My Ionic after few days revive and I could charge it. But after that battery quickly discharge, ca. 6% per hour. So after steps that support told me to do and it didn't work I was offered 50% discount for any new product or I could choose new Ionic for free. I chose new Ionic. I bought my device on March 2018. Thanks to country I live in we have a two years of guarantee.