My Ionic will not turn back on

[Jodimae]

I have worked for Fitbit through a marketing company demonstrating and selling Fitbits for several years.  The year that I demonstrated the Ionic watch I was the leading sales person for my

 region and ending up winning one for myself. I went to put my Fitbit Ionic on my wrist after charging it on Saturday, Feb. 23rd the face on the Fitbit was Black.  It was completely dead.  Since I've been selling Fitbit watches I have had numerous training session. I tried everything but to no avail.  I called customer service and after trying to explain my problem to the women, she did not understand my problem so her supervisor got on the phone.  She had me go through all of the problem solving steps Again and it still doesn't work.  The Fitbit is 13 months old so she said that it's out of warranty and the only thing that she can do it discount another one for me.  Both of the women that I spoke with had a very hard accent and it was really had to understand them in the first place. She gave me my case number and said that since I talked to her she could not do anything else for me or let me talk to anyone else.

I love Fitbit and I've love to continue to promote it, but It's hard to do when Customer Service isn't willing to help!!! I filled out the customer service survey and was not answered.

Any advice?

Moderator Edit: Format/Updated Subject for Clarity

[Mykec67]

My Ionic battery was low and ran out as we were in the middle of a trip and had to wait to charge it that night. Wouldn’t charge for a while, finally charged to 100%. Went to use it, the clock face would appear, but that is it, would not move between screens, so I can get to settings and try to shut it down. Now I can’t even get anything on the screen. Now what??? 

[Khalilmm]

I am having the same problem now and they are telling they never experienced that issue before. I want to bed yesterday and put my ionic on charge and this morning it is off, completely dead. My app says it synced 7am and had 100% battery but it wont turn on. Tried all the resets on my own and with the customer service then at the end they told me we can offer you a 40% discount to buy a new one. I dont want to buy a new one if it is going to break as soon as the warranty is over. Almost makes me think if that is a sale tactic to force us to buy new watches. It is such a shame especially that I have been a great advocate for the brand and recommended it to several friends. I even bought 2 other watches and gifted them to my mom and girlfriend. Now I feel it was all a waste of money and they totally lost my trust and respect.

[FletchGolf]

I just received an "alert" for a NEW UPDATE which judt came out yesterday !

Unfortunately the last update "bricked" my watch, so I won't be giving it a
second chance too (LOL)

[Khalilmm]

So their update broke our watches and they want us to buy new ones?!

[FletchGolf]

You got it Toyota...
They don"t have a resoluyltion for their update communication problem, but
still "push out" new updates.

[YojanaFitbit]

Hi everyone! Thanks for taking the time to report the issues that you're having with your Fitbit Ionic.

I appreciate all the feedback and the time you've taken to perform the troubleshooting steps suggested along the thread. If you've already contacted our support team, please keep responding their email to let them know the status of your Fitbit. They will be glad to keep assisting you. 

If you're having issues with your Ionic not responding when you try to charge it, I'd suggest to clean the contacts of your Ionic; you need to this regularity with all devices. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

We also recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

For more help, you can take a look of the steps on this article: Why isn't my battery charging on my Fitbit device?  And as a last step, you can try a factory reset on your Ionic. 

Note that we don't have the option to change our warranties or give more details about your personal information here on the Forums. If you have questions related to your warranty you can check this page or keep communication open with our support team for more details. 

At this time, we'll be closing this thread since it has became off topic. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Ionic board, provide as many details related to the issue in your post. We'll be assisting as soon as possible.

Thanks for your understanding.