My Ionic won't pair to my device

[FITFITtib]

My fitbit ionic wont pair to my device. It says that I has either been reported missing or something with the warranty. It was given to me by a co worker. Thank you 

Moderator edit: updated subject for clarity

[JohnnyRow]

The Ionic has been voluntarily recalled https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/m-p/50880...

I'm not sure exactly how that works but if your co-worker claimed a refund on the recall, I expect it might have been disabled.

[Espey69]

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@JohnnyRow wrote:

The Ionic has been voluntarily recalled https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/m-p/50880.../landstaronline

I'm not sure exactly how that works but if your co-worker claimed a refund on the recall, I expect it might have been disabled.

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Thanks a lot for the reply. I will try the suggested solution from your link.

[Victoria69]

Check this out, this might help : https://community.fitbit.com/t5/Ionic/Ionic-Bluetooth-doesn-t-work/td-p/2505783/MyHTSpace.com

[LucioFitbit]

Hi there @FITFITtib. Welcome to Community Forums.

For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic

I am going to close this thread to keep the Community organized.

Have a good day.