My Ionic won’t turn on

[SunsetRunner]

Yesterday my battery died while I was out. Got home and put it on the charger, it read 0% and I went to bed. This morning I picked up my watch to put it on and it wasn’t on. All night on the charger and it won’t turn on? So I looked and a few posts here and I found that there’s quite a bit of people experiencing the same thing of their Ionic not turning on. I tried holding the buttons and still nothing, checked the contacts even cleaned it and still nothing. I’ve had so many issues when I had my other fitbits, I should’ve changed when my last one (Charge 3) kept having issues but I wanted to remain a faithful Fitbit customer so instead of buying a different brand, I bought a different style. What can I do now! Different style, same thing... ISSUES!!

[SilviaFitbit]

Welcome to the Community @SunsetRunner. Thanks for the troubleshooting that you've tried and the details mentioned. 

It's great to hear that you've been a customer for a while now. I appreciate the time that you took to search on the forums. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance.