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My experience with Customer Support

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‎05-23-2019 07:30 - last edited on ‎05-24-2019 12:03 by Fitbit Moderator

‎05-23-2019 07:30 - last edited on ‎05-24-2019 12:03 by Fitbit Moderator

I have purchased not one but 2 Ionics, what a fool i feel at the moment. My sleep mode is not working correctly, i have left messages here which were to be escalated to customer services, guess what, it hasn't happen, i have only had them 2 weeks how do i return, not just on the basis of the fault but the total lack of support is cheesing me off.

 

Moderator edit: Subject for clarity 

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‎05-24-2019 12:06 - last edited on ‎10-01-2025 10:54 by Fitbit Moderator

‎05-24-2019 12:06 - last edited on ‎10-01-2025 10:54 by Fitbit Moderator

Hello @dartmouthman, thank you for bringing this to my attention. I'm glad to give you a hand with this situation and to see you again participating in our Community Forums.

First, I'd like to apologize with you for the situation you're currently experiencing with your Ionic devices, I totally understand how frustrating this matter can be for you. I was advised by our Support team that they already provided you with assistance about 2 days ago. That said, I recommend you to check your email inbox, spam and junk folders to check their reply and move forward with them. 

Let me know if you have any additional questions. 

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