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My fitbit has stopped accurately tracking my steps, sleep, miles, and minutes

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‎09-03-2018 18:23

‎09-03-2018 18:23

My fitbit has stopped tracking steps, sleep, miles, and minutes.  It sinks and where I should have about 14,000 steps it says I have 117.  The same problem for my miles and minutes.  Calories seem to show accurately and not sure about floors.  I have uninstalled and reinstalled the app, resynched the device and reset the fitbit ionic.  The innacurate data shows on the fitbit screen as well.  Only been used for about 8 months and it is way too early for a $300 device to be failing!  It is syncing to my iPhone 8 fine but appears to not be working properly itself.

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‎09-03-2018 18:28

‎09-03-2018 18:28

I’m very disappointed with the Ionic.  I had a Blaze for about 3 years and I had it synced with both my iPhone and my ipad.  This Ionic has never come up on my ipad.  

I’m ready to get a refund.

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‎09-03-2018 19:47

‎09-03-2018 19:47

I agree, my Fitbit keeps giving me steps even when I am not wearing it.  Annoying!!  I reset the entire watch, but it is still doing it.  I am ready to go back to using a TomTom watch.  Never had problems like this.  

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