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My fitbit ionic is not working and stucked in logo after updating

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‎03-13-2019 01:23

‎03-13-2019 01:23

Hi,

I got a new samsung phone so I sync my all my apps from my previous samsung phone to my new one.

I sync my fitbit ionic to my new phone but its not syncing,

so what i did i restarted my fitbit and do another installation on my fitbit watched

After updating, fitbit is not installing anymore and stucked in fitbit logo.

restarting my fitbit, data cannot sync.

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3 REPLIES 3

‎03-13-2019 03:17

‎03-13-2019 03:17

Hi @shake3587  What is your new Samsung phone? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-13-2019 06:06

In response to NellyG

‎03-13-2019 06:06

I got s10. Is this supported? Thanks so much
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‎03-13-2019 07:23

‎03-13-2019 07:23

I tried also to reinstall it thru my old phone after updating its not installing and fail after

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