help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit is not charging showing "Data not cleared Sync & try again".

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2019 01:46 - last edited on ‎02-19-2019 17:05 by Fitbit Moderator

‎02-18-2019 01:46 - last edited on ‎02-19-2019 17:05 by Fitbit Moderator

My fifbit is showing a message "Data not cleared Sync & try again".  When I have given a complaint to the customer care, first they asked me to provide screen shot.  After providing the Screen shot, I was given some troubleshooting procedure.  After trying the troubleshooting unsuccessfully, I am now asked to upload the video of the trouble shooting exercise.  I attached the video link of My Drive with viewing rights.  Hope the same would have been received.

 

Moderator edit: Updated subject for clarity 

 

Best Answer
0 Votes
2 REPLIES 2

‎02-18-2019 03:16

‎02-18-2019 03:16

I’m experiencing exactly the same problem. Fitbit ionic seems to have totally died. After e mailing customer service last week they suggested the trouble shooting steps which I did. This then gave me the same message as you ‘data not cleared Sync &try again’ I’ve e mailed customer service again on Friday 15th Feb and they haven’t replied as yet. Very disappointed 

Best Answer
0 Votes

‎02-19-2019 17:03

‎02-19-2019 17:03

A warm welcome to the Community @MuraliChekuri and @BillyCopp! I appreciate the details that you've mentioned as well for the troubleshooting that you've tried. 

 

Since, you've mentioned that you already have a case with our Support team. I would like you to continue troubleshooting it via email, they will provide you with solutions based on the Fitbit Warranty. 

 

Hope this helps. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer