help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My ionic is not visible to my iphone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2018 13:22

‎02-09-2018 13:22

2 days ago my ionic would not sync with my iPhone I tried everything that was suggested in the forums . I ended up putting the ionic into factory reset and in blue tooth settings I made the phone forget this device.

half way through the factory reset procedure the ionic displayed "unable to delete date reconnect and try again " ( words to that effect) At this point couldn't even get the ionic to work as a phone , ready to throw it in the bin.! 

I then went to my iPad installed fit bit app Paired the ionic and then ionic started working and looks like most of my data has been restored

now I have am able to sync with my iPad but not my iPhone , because I told my iPhone to forget this device I a, not able to pair ionic with my iPhone 

Please can some one tell me how I can get my ionic to go into pairing mode so at I can sync with my iPhone!!

 

 

Best Answer
0 Votes
3 REPLIES 3

‎02-09-2018 20:03

‎02-09-2018 20:03

I had a similar issue with my PC and iPhone. It turned out that if I wanted to pair with my pc, but my iPhone was nearby it would not work as the tracker would still be paired to the iPhone. Turning off the Bluetooth on the iPhone meant I was able to pair with the pc and sync with no issues. If you are trying to pair your tracker to your iPhone with your iPad nearby, try turning off the Bluetooth on the iPad and try again. 

Best Answer
0 Votes

‎02-10-2018 00:08

In response to Davem10

‎02-10-2018 00:08

I think if you’re having problems getting your iPhone to see the ionic, as it’s in your account and paired with your iPad after telling your iPhone to forget the Bluetooth connection, your best course of action is

 

1. Make sure your ionic is fully synced and up to date using the iPad.

2. On your iPad, remove the ionic from your account.

3. On your iPhone, add the ionic as a new device from within the Fitbit app. This shouldn’t be an issue as you say you’ve cleared all Bluetooth pairing.

 

As you’ve synced your Ionic and it’s firmware is up to date, step 3 shouldn’t take too long.

Best Answer
0 Votes

‎02-10-2018 15:46

In response to SunsetRunner

‎02-10-2018 15:46

Thanks for the help I'm back up and running on the iphone

 

Best Answer
0 Votes