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My ionic will not turn on

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‎01-31-2019 14:56 - last edited on ‎02-01-2019 12:06 by Fitbit Moderator

‎01-31-2019 14:56 - last edited on ‎02-01-2019 12:06 by Fitbit Moderator

I got my ionic for Xmas so it’s just over a month old but a few days ago the battery started to run down completely within a day then last night just stopped working and won’t turn on or charge. Has anyone else experienced this or know why it has happened? 

 

Moderator edit: format 

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‎02-01-2019 13:10 - edited ‎02-01-2019 13:10

‎02-01-2019 13:10 - edited ‎02-01-2019 13:10

A warm welcome to the Community @Nikkiobo! Sorry to hear that your Ionic isn't turning on anymore. I would like you to restart it and make sure you're fully charging it. You can also try changing the USB ports when you're charging it again. 

 

Hope this helps. I'll be around if you need further assistance. 

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