My ionic won’t sync to my iPhone 8 app

[Desi7399]

Every time I try to sync my ionic to my phone it won’t do it. I have called already about the problem and they had me reset the ionic and phone and delete the app and download it again but it won’t sync still. Is there anyone else having this problem and what can I do to fix it. The ionic won’t even get my texts or calls anymore after I called for help.

[MarreFitbit]

Welcome to the Fitbit Community @Desi7399, hope you're doing great! Are you using Wi-Fi to sync your Ionic to your iPhone 8? If so, can you please try using your cell data instead? If you are able to sync your tracker with your cell data without any trouble, I think that the issue might be coming from the Wi-Fi. 

If this is the case, confirm your network type is compatible with your Fitbit watch by reviewing the supported network types in How do I connect my Fitbit watch to Wi-Fi? 

After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router. Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

Once you have verify that, sync again with Wi-Fi connection. If the issue persists, note that syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported iPhone. 
• The latest version of the Fitbit app is installed on your phone.
• The software on your iPhone is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone is on. To check, tap Settings > Bluetooth.
• Your iPhone isn't managing other Bluetooth connections.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. 
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone and try to sync.

Give this a shot and let me know the outcome! 

[Leidysp_photogr]

yeah, still  Does not Sync 

[MarreFitbit]

Welcome on board @Leidysp_photogr, it's nice to see you here! While reading your post I was wondering if you tried the troubleshooting steps I've posted here?

If so, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Looking forward to your response! 

[Leidysp_photogr]

HI Merre,

I ended up having to do the Factory reset to the ionic. that worked so far.


Thank you,
Leidys Perez

[MarreFitbit]

Thanks for getting back @Leidysp_photogr! I'm glad to hear that a Factory Reset worked for you. Happy to know you're back on track.  

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

I'll be around if you need further assistance!