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My new Ionic will not hold the charge

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‎09-28-2021 03:05 - last edited on ‎09-28-2021 07:12 by Fitbit Moderator

‎09-28-2021 03:05 - last edited on ‎09-28-2021 07:12 by Fitbit Moderator

My new Ionic will not hold a charge longer than a few hours, when it should hold for a few days. Reset didn't fix it.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-28-2021 07:17

‎09-28-2021 07:17

Welcome! It's great to see you around @HeatherEndrihs.

 

Thanks for the troubleshooting performed and the details mentioned.

 

I noticed that you've been in touch with Customer Support, it's recommended to continue the communication with them, this to avoid any confusion or duplicate troubleshooting performed.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎09-28-2021 10:34

In response to CindyMFitbit

‎09-28-2021 10:34

Support did not help. Thinking something must be wrong with the Fitbit.

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‎09-28-2021 12:22

In response to HeatherEndrihs

‎09-28-2021 12:22

@HeatherEndrihs Thanks for responding. 

 

If you already reviewed the tips provided in this article and the issue persists, I recommend to update your case with our support team. I know they will be glad to help you out and provide a solution, since they have already all the details and special tools to continue assisting you.

 

Catch you later. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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