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My run from yesterday completely disappeared

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‎04-25-2018 06:39

‎04-25-2018 06:39

Yesterday I ran 3.6 miles up 1255 ft of elevation and my ionic started tracking during my run like normal. When I was finished i went on my watch and finished the workout like normal. I looked at the run when I was done but when I tried to look later there was no data for yesterday at all? No run, steps, nothing? Really upsetting especially when I use the data religiously for improvement 😞 any ideas?

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2 REPLIES 2

‎04-26-2018 08:37

‎04-26-2018 08:37

@Scooterjosh Welcome to the Fitbit Community! Thanks for posting the situation you experienced with that run tracked with Ionic.

 

I believe this situation could be related to Ionic not syncing. Can you tell when was the last time your Ionic synced?

 

Please try these syncing troubleshooting steps in case you are experiencing difficulties while syncing. Once Ionic syncs, the run from yesterday should appear and show its details.

 

Hope this helps. Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎08-18-2018 11:28

In response to SantiR

‎08-18-2018 11:28

Hello, I have had this same issue happen twice now and it is not due to my ionic syncing. The steps, calories, etc. are still shown, but the run stats itself are not present. 

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