My second Ionic has suddenly stopped working

[MattSakhaie]

This is the second ionic having the same issue as first one after less than 2 years...

[Capt750]

got on this forum to ask the exact same question! It was at 64% charged last time it worked which was last night before I went to be. Can’t reset it it, charged it for hours, nuthin

[LiliyaFitbit]

Welcome to the Fitbit Community, @MattSakhaie @Capt750.

Thanks for the details shared in your posts. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend following the complete troubleshooting tips in Why isn't my Fitbit device's battery charging?

Hope this helps.

[MattSakhaie]

Hi 

Already tried all these...no win!!.. any other recommendations?

[LiliyaFitbit]

Thank you for your reply, @MattSakhaie. 

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[J30red]

I just started having the same problem with my Ionic yesterday. I will try contacting the support team for help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @J30red.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts trying to contact our Support team. I know they will be glad to help you out and provide a solution.

Have a good day.