10-19-2018 15:01
10-19-2018 15:01
Hi all. After the newest update came out a few days ago, my Ionic has not been tracking my sleep. Please advise on solutions. Thank you for your time.
Best Answer10-20-2018 07:27
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10-20-2018 07:27
A warm welcome to the Community @hayleymariah! Thanks for mentioning that it stopped working after the update. I would like you to double check the following:
- Try sleeping with your watch on your non-dominant hand
- If the above has been checked and it's still not working, try manually logging sleep to reflect the sleep data
Hope this helps! Keep me posted.
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Best Answer10-20-2018 07:35
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-20-2018 07:35
Just adding on to what @SilviaFitbit mentioned, would you mind telling us what platform you're using? That way, we can determine if this may be something that is specific to the platform or Fitbit in general.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!10-20-2018 09:00
10-20-2018 09:00
Same it's not showing on the dashboard the time I went to bed & wake up times as well.....ionic
Best Answer10-21-2018 03:33
10-21-2018 03:33
Thanks for the welcome. My sleep started to log again before I was able to take the steps you suggested. Thank you for your reply, I appreciate it! ![]()
Best Answer