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My son has locked my Fitbit Ionic

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‎06-08-2018 23:37 - last edited on ‎06-10-2018 07:15 by Fitbit Moderator

‎06-08-2018 23:37 - last edited on ‎06-10-2018 07:15 by Fitbit Moderator

Hi,

my son has locked my fit bit ionic and when I try to reset my pin on my phone it says change pin failed! Help!!!

 

 

 

Moderator edit: updated subject for clarity

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‎06-10-2018 07:14

‎06-10-2018 07:14

Welcome to the Fitbit Community @Jenski1986! If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit watch with your paired phone.
 

User-added image


To unlock your watch with your phone:

 

  1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
  2. Tap or click Device Lock.
  3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

 

If the steps above don't work, please turn off everything that is Bluetooth enabled.  Tablets, PC, other phones. Wireless headphones hanging around - power off.  You don't want any stray 'signals' effecting this process.  Then, remove your Ionic from your phone.

 

  • Go to the phone's Bluetooth settings and remove your Ionic from there
  • Then, open up the Fitbit app on your phone.
  • Select the 'account' icon in top right corner of screen.
  • This shows "your account", which should have your Ionic under 'Devices'.
  • Select "+ set up a device".
  • Replace Ionic. You will need to agree that you are indeed replacing your Ionic on next screen.
  • Continue through all instructions.  You are basically pretending to add a 'new' watch to this app.  Follow all instructions.  You will get a 4-digit code to input during the process (this is not the 'unlock' code).  

 

Give this a go and let me know how it goes! 

Maria | Community Moderator, Fitbit


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