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Need help receiving my replacement

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‎06-04-2018 00:37 - last edited on ‎06-04-2018 16:17 by Moderator Alum

‎06-04-2018 00:37 - last edited on ‎06-04-2018 16:17 by Moderator Alum

I am from South Africa and have tried phoning the Fitbit centre in USA and the call is just not answered – the service from this company has been SHOCKING. I have tried calling the service centre in Venray, Netherlands and that number is unavailable. I tried Moduslink in Appelsdoorn and did get through to somebody who promised to follow up on this for me, and never did. On subsequent attempts to call this number, it just rings.&nbsp I have sent umpteen emails since the 7th May, when the device was delivered and signed for, and nobody is bothering to reply, and I need answers. Fitbit has my device and promised to replace it within five working days. It is now 29 days and NO response has been received at all. The original reference number was 24366043 and then when I posted on the Fitbit complaints page (because they were not replying to my emails), they sent me an automated mail with another reference.

 

Moderator edit: clarified subject and format

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‎06-04-2018 10:56

‎06-04-2018 10:56

@sue60 Sorry to hear that you've been having trouble with your correspondence. It does appear that our team has responded to each of your emails, and is waiting to hear back from you. I will follow up via PM to help you get in touch with them.

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