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Need help with my Fitbit account

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‎06-02-2019 06:02 - last edited on ‎06-02-2019 08:38 by Moderator Alum

‎06-02-2019 06:02 - last edited on ‎06-02-2019 08:38 by Moderator Alum

I've been hacked as my email address of my account has been changed. This happened 24 hours ago and have sent numerous messages to tell Fitbit as I can't access my account. I've received no response (apart from the automated reply to say they have received my message and will get back to me as soon as they can). Can you please explain why there is such a delay getting back to me when this really should be dealt with as soon as possible. I've now set up my new account but feeling a bit fed up as I've now lost all my previous data and there seems to be no way of getting it back. Please help!!

 

Moderator edit: Subject for clarity

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‎06-02-2019 08:31 - edited ‎06-02-2019 08:33

‎06-02-2019 08:31 - edited ‎06-02-2019 08:33

Nice to see that you're digging into the Forums @StephTyler19, let me give you a warm welcome to our Community.

 

Thanks for sharing this information! I've sent you a Private Message, please check your PM inbox. We really appreciate your feedback.

 

Let me know if you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-02-2019 08:31 - edited ‎06-02-2019 08:33

‎06-02-2019 08:31 - edited ‎06-02-2019 08:33

Nice to see that you're digging into the Forums @StephTyler19, let me give you a warm welcome to our Community.

 

Thanks for sharing this information! I've sent you a Private Message, please check your PM inbox. We really appreciate your feedback.

 

Let me know if you have questions about it.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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