Need help with transferring music

[Cditto9]

I have read, watched videos and still can’t transfer music even with the dongle I paid for. Why is this so complicated? I have windows 10 and iTunes and still won’t connect to WiFi on computer. Just unbelievable that a product can give such a headache..

Moderator Edit: Clarified subject

[Giampi71]

There is no need to any dongle. Just make sure the PC and the Ionic are on the same Wifi (Note: the wifi from your Ionic is set via Fitbit app on your smartphone). 

I just paired and transfer my playlists (bought a new Dell XPS last week) very easily.

[Cditto9]

Thanks for replying. We tried without dongle. Nowhere again.

[cfl21]

I got my Ionic Saturday  3/09/19 and it took me about  12 times before it worked you should keep trying good luck!

[Giampi71]

Let me start from the basics. Did you setup the wifi you are using on your Fitbit app on your smartphone?

[JuanJoFitbit]

@Cditto9 Welcome to our Fitbit Community! I'm sorry to hear about the difficulties you've experienced while trying to transfer your music to your Ionic.

I would like to follow up and would like to know if the issue persists or if you were able to transfer music.

In addition to the information that requested @Giampi71, I would also like to know if you get any error message when you try to transfer music. Finally, please take a look at this help article, which contains the steps to download music to your watch.

Thank you for your feedback and help @cfl21!

See you guys later! 

[SteveJ_417]

If your wifi provides a normal connection and a 5ghz connection make sure your laptop is connected to the normal as the fitbit cannot connect to 5ghz. Took me a couple of hours to realize that's why I couldn't get them to sync. Hope that helps. 

[JuanJoFitbit]

@SteveJ_417 I'm sorry for the late response. However, I'd like to welcome you to the Fitbit forums and thank you for sharing the workaround that helped you to get music transferred to your Ionic. I'm pretty sure that this will help other users that experience the same issue.

I'd also like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Cditto9]

Thanks for the response. I have 5ghz. Just got frustrated and still wouldn’t connect with WiFi. Still don’t have music transferred. Not in a hurry anymore. 

[Giampi71]

That's probably the point, you need to make sure not to use the 5 GHz