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Need to get alerts working when battery low

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‎12-10-2020 23:51

‎12-10-2020 23:51

For me the most important feature on my Fitbit ionit is the vibration wake-up alarm functionality.

 

After some of the firmware updates (I think 4.1) there was added feature to turn off vibration when battery is low. This is done to save battery.

 

After adding this feature, I have slept in many times and arrived late to my work. Today I was supposed to wake up myself to work and my child to school but because of the low battery, my ionic decided not to wake me up and we both were late.

 

Is there a way to downgrade back to some earlier version of the firmware where this crazy battery saving functionality is not present?

 

FitBit products are otherwise so great but I really don't understand the idea to save battery and not wake-up the owner. It should be clear that waking-up is much more important comparing to the battery saving. ...Or is the purpose just to save enough battery to show you how much you are late when you finally manage to wake-up?

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‎12-15-2020 17:21

‎12-15-2020 17:21

Hi @Luomukaali , thank you for your feedback regarding the feature to turn the vibration off. 

 

If you reset your Ionic to the factory settings, you'll will receive eventually the current update. There is no way at this time to install other Firmware version. Also we do not recommend doing it as this may cause further situations, as not syncing with the Fitbit app. 

 

We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

 

The best place to make your voice heard(eg. about the idea of the alarm when the battery is low) is the Ideas  board on our community (community.fitbit.com/t5/Feature-Requests/idb-p/features). Please take a moment to visit and give us your feedback. 


If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. We look forward to reading your suggestions. 

Thank you so much for your feedback and for participating in our community!

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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