New Ionic - Questions

[New_Jen]

Hi,

i just got got an Ionic for Christmas and set it up last night. For the first two hours last night while wearing it, I was on the couch, reading, etc. It showed a resting heart rate of 60 and my heart rate was about 80-82 while sitting. All of the sudden the resting rate went to 79 and remained there, but today it dropped to 76. This seems slightly high. Also if I move at all, i.e. now as I sit still except for typing it’s in “fat burn zone” at 86 or 87? I moved my arm and it’s at 92 or 93? That also seems high.

The step count is also way off my One, which I’m also wearing. I know wrist trackers can be less accurate but right now it’s about 1100 steps low for the day vs, the One, and I didn’t even have the One on for about 450 to 500 steps, so in reality it’s about 1600 off. Any ideas? Band is tightened and it’s a finger length above my wrist, and I’m wearing on non-dominant arm. 

Any my help would be appreciated. Thank you!

[SantiR]

@New_Jen Welcome to the Fitbit family! I'm glad to hear you got an amazing present for Christmas! 

The first thing I'd recommend to do is performing a restart on your Ionic. This should certainly help out with any inaccuracies it may have.

Also, take a look at this helpful article about heart rate. You will find a lot of interesting details there as to how it works and how it can be improved. Check the placement tips that are shown there as well, you can try wearing it a bit higher up your wrist and not too tight. 

Check that out and let me know how it goes! 

[New_Jen]

Thank you so much for the response; I appreciate the help!! I will try this later on today or tonight when I get home and see how it works. I'll also review the heart rate article. 

[New_Jen]

Hello,

Thank you for your suggestions, but unfortunately the reset did nothing to help with accuracy. There’s an 1100-step difference in my steps on 2 devices, with my One being higher, and the One was off my person for a few hundred steps while the Ionic was not. I can see the ionic missing many steps.

It would be a great present if it worked...but I am at this point likely returning it. It’s too expensive to be this inaccurate vs. the $99 One that has worked well for 5 years (I’ve had 2 in that time because I lost the first).

I also continue to have sync issues, too. I noticed it syncing during a late lunch, around 2:30 p.m. At 11:30 p.m. I just looked at my dashboard on the iPad & it said “last sync at 9:05 am.”??? What happened to the previous syncs? I then checked the app on my phone, which showed a few thousand steps at 2:30, and it was back to 595 steps from this morning. It has since synced again, but it freezes halfway through. Finally, after I hit all 13 hours of hourly goals yesterday, it only credited me nine. Today I hit the goal 11 out of 13 hours and after syncing it says 0 of 13 hours.

Very frustrating. I chose the Fitbit over an Apple Watch because I wanted a fitness tracker, and one that could track swimming. Judging by the comments throughout the forum, this does not track as well as older technology and is very faulty. With this many people having issues, certainly Fitbit should at the very least be providing some solutions to thousands of customers who can’t get their devices to work.

I hope the rush to market was worth it when they’re processing all these returns.

[New_Jen]

I have had the Ionic since Christmas and set it up the night of the 26th. That night it seemed to be in line with the readings on my one.

Then all hell broke loose on Wed. and Thurs. with syncing issues, and Fitbit told me to unpair my One. I did that, unhappily, and at least the syncing issues were solved. However, I cannot get the steps to be anywhere near accurate. Fitbit email help has given me a bunch of solutions (non-dominant arm, which it was set to from the start, am I pushing a stroller or shopping cart (no), do the stride test and set length (did not help). Yesterday the two devices had a difference of more than 2100 steps. Test after test, the One was spot on, or maybe missing 1-2 steps. The Ionic misssed 5-20 repeatedly. I have performed a restart an hour ago and it worked well for 5 minutes then went back to missing steps.

The main problem seems to be the shorter step distances while doing chores at home...10, 20, 50steps back and forth that it’s just not counting. Rarely Can I catch the steps changing on my watch. Is anyone else experiencing this and is there a solution? For someone who works at a desk job most days, 2100 steps is a huge difference as I don’t always come close to 10K. Also,I’d say the bulk of my steps are in short intervals vs. long walks. Any help would be appreciated. I’m trying to like this device but after wasting so much of my vacation playing with it it has been a very disappointing experience so far. Wondering if the Apple Watch would be better? 

Thanks!