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New Ionic but it wont sync or update

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‎10-19-2017 05:52

‎10-19-2017 05:52

Hey team,

I currently live in Korea and I've just opened my fit bit to install and update it. After about an hour, three or four hard resets and phone restarts, I set the timezone to automatic, which changed my location from the US to Korea, but still am having a hard time updating my fit bit.

 

How long does the first install typically take, and did I just waste $200 dollars on a faulty product?

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‎10-19-2017 06:20

‎10-19-2017 06:20

You can search on the forum here and find there have been a lot of sync problems.  Fitbit said the engineers have determined the cause and will be releasing a firmware update.  In the meantime, there are tons of responses on tricks that worked to get it to sync.  Restarting bluetooth, removing device and re-adding to bluetooth, syncing to your laptop instead of phone.  For me, the only way I can sync is when I plug my fitbit in to charge and leave it alone.  Then set my phone near it and walk away.

 

I really hope they get this fixed soon.

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‎12-28-2017 03:42

In response to jbalfoort

‎12-28-2017 03:42

Phone still won’t set. 

Tried everything. 

I have had every fit bit and I love it but this one is a piece of crap. Been struggling with it for 6 months now and no service responses here from the company. I have been patient but now I give up. 

We should go to all customer sites and pan this crap divice. I certainly am.

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