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New Ionic does not work

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‎08-30-2018 22:01

‎08-30-2018 22:01

Just bought the new watch yesterday, pressed any button and no reaction, then connected to computer to charge it first.  Once connected, it displayed a meter showing 0% battery level, charged for a while, it displayed the fitbit logo and it freezed, no any reaction when pressing any button.  Did I buy a defected watch from your dealer??

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‎08-30-2018 22:18

‎08-30-2018 22:18

You need to set it up before you see anything

 

To download software or App
https://www.fitbit.com/start

 

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

 

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

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Wendy | CA | Moto G6 Android

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