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New Ionic is not tracking sleep stages

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‎09-10-2018 03:48 - last edited on ‎09-11-2018 06:04 by Fitbit Moderator

‎09-10-2018 03:48 - last edited on ‎09-11-2018 06:04 by Fitbit Moderator

Trying the new fitbit .  After the second night recording , the data start only after I am +-2 hours in bed and sleeping.

In my sleeping-room Wifi is poor , so now I wonder , is the 'non recording' problem linked to Wifi ?

Can't the fitbit sleep function connect  to my phone with bluetooth only to record my sleep ? 

 

What should I do to make sure it's working from the moment I press "Begin sleep now" 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-11-2018 06:07

‎09-11-2018 06:07

Welcome on board @LucV, it's nice to have a new member here! Woman Wink Sleep stages are based on heart rate data. Since you just bought the tracker, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

 

Make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

 

  • If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

 

Give this a shot and let us know the outcome! 

Maria | Community Moderator, Fitbit


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‎09-12-2018 07:51

In response to MarreFitbit

‎09-12-2018 07:51

  • In the first night , it started recording only after 2 hours of sleep , I did no intervention that might trigger it , except , sleep. (this was the reason for my first post) 
  • The second night I woke up middle of the night and went to the next room for a while ( 10 minutes)  , later went back to bed , so my system cut my sleep in 2 parts , the first part being too short , shows no cycles.

What should stay connected during sleep?  Wifi , Bluetooth , both or neither of them, I am not clear about this?  

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