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New Ionic will not connect to iPhone

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‎09-04-2020 00:26 - last edited on ‎09-05-2020 15:19 by Fitbit Moderator

‎09-04-2020 00:26 - last edited on ‎09-05-2020 15:19 by Fitbit Moderator

Last watch died so purchased new unit deleted to old one and attempted to install the new watch, I finds the it but doesn't connect to tracker, have deleted the app on phone and reinstalled it still no good. what else can I try?

 

Moderator Edit: Clarified subject

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‎09-05-2020 15:32 - last edited on ‎10-17-2024 06:29 by Fitbit Moderator

‎09-05-2020 15:32 - last edited on ‎10-17-2024 06:29 by Fitbit Moderator

@Mooseat55 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. Since you're experiencing difficulties to set up your Ionic please follow this troubleshooting. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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