New Ionic will not sync to droid, ionic screen goes blank

[GregRodgers]

I got a new Ionic for Christmas.  I download fitbit app on my droid.  I went to initialize my ionic by plugging it into USB.  I get a message "Connecting" and "Found it" but then the ionic screen would go blank and then the connection never finishes.  I tried restarting the ionic and my bluetooth and I get the same result.   I suspect this is a bad Ionic.  Should I take it back to Target?

[USAF-Larry]

@GregRodgers, first things first - you cannot set up your Ionic by plugging the charger cable into the USB port, that has the sole purpose of charging the battery.  Secondly, do not attempt to connect the Ionic by using the phone's Bluetooth settings.  If you attempted to connect it that way, open the phone's Bluetooth settings, select the Fitbit device, tell Bluetooth to Forget the device, open the Fitbit app and log into it, and then open the Account screen and select Set Up a Device to begin the setup procedures. Follow the on-screen instructions.

Check out the Fitbit help article, How do I set up my Fitbit device?

[Higherlearning2]

Yeah no **ahem** idiot you were absolutely 0 help. Mine doesnt sync either took it back got another one this ones even worse cant even find it

[USAF-Larry]

Sorry, @Higherlearning2, I'll be sure to not reply to any more of your messages. 

[Higherlearning2]

Watch wont sync to android took it back got a new one now,my phone can hardly even find this one ive tried everything sucks i used to love fitbit i guess there just about ripping people off now that sucks really disappointed now i have to waste my time and go to the store again

[GregRodgers · Accepted solution]

This may have been my fault.  I have been deferring updates on my Droid.  Once, I applied all my updates to the droid, then the connection was made and the ionic initialized.   My new ionic is now working well.  Sorry for the confusion. 

Solution summary:   Make sure your droid is up to date. 

[BlueEyz]

Can you let me know if there are any tricks to connecting the Droid Turbo to the Ionic???  It is on the list of approved devices but cannot get it to work!    

Thanks

[BlueEyz]

@GregRodgers my husband has the Droid Turbo and we cannot get his notifications to work.  Were you able to get yours working?  If so, can you please share how you did that?

Thanks