New Out of Box Ionic wont turn on

[winaturm]

Hi, 

I just received my new Ionic. I have had it charging for 5 hours now and it will not turn on. The screen is black and the lights behind the watch are not on. I have tried pressing the left and bottom right button to "reset" but nothing happens. Is there something I am missing? Is there some secret "on" button I don't know about. I getting a bit frustrated as I purchased this watch as a replacement for my Charge 2 that died

[SilviaFitbit]

A warm welcome to the Community @winaturm. I appreciate the troubleshooting tried. 

Sorry to hear that you're experiencing this with your new Ionic. Before creating a case with our Support team, please confirm that you've restarted it this way and that you're charging it following these steps. 

Let me know how it goes. I'll be around if you need further assistance. 

[Victory5]

I to upgraded from Charge 2 to Ionic....I would return it asap!!!  I have been very frustrated with this fitbit watch.  The only way I could charge my watch was on a computer.  If I tried anywhere else it wouldn't charge...I should of returned it then.  It just recently stopped charging from my computer, I have tried restarting, cleaning using different computers, outlets to get it going again....fitbit did send me a new charging cable but unfortunately did not work either. I am 6 months over the warranty, they offered me 25% off another product or 40% off a new Ionic......getting an Apple Watch, much better reviews 

[SilviaFitbit]

A warm welcome to the Community @Victory5. Thanks for the details mentioned and I appreciate the troubleshooting tried. Sorry for the delay in my reply. 

Thanks for sharing your experience and the option that you got from our Support team. I can confirm that our team reviews each case individually and the option that's provided is based in the Fitbit Warranty. 

If you need further assistance, I'll be around. 

[Jerrythang]

You can go back to the store and see what could be done to it