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New and steps are wrong

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‎07-30-2018 16:28

‎07-30-2018 16:28

I have had it for 1 hour and it said (steps this hour 123) and (steps 806)? How could they be different?

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‎07-30-2018 19:19 - edited ‎07-30-2018 19:19

‎07-30-2018 19:19 - edited ‎07-30-2018 19:19

Hello @Huskey and Welcome.  So you don't say where you are reading this info from, but let me take a guess and see if it helps.  It sounds like your have 123 Steps in that hour and a TOTAL of 806 Steps accumulated for the day.  Does that make better sense?  If I guessed wrong, please post back with some further details and I'll see if I can get things straight for you.  As a new Ionic owner (Congratulations by the way), you may want to change your Clock Face to one of the over 700 now available, that better suits your needs (just a thought and suggestion).  Until next time, Keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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‎07-31-2018 11:14

In response to GySgt_Seidell

‎07-31-2018 11:14

I don't know if this works LL help @Huskey but your Fitbit account only has information up to the time the tracker last synced .

If the user syncs the tracker with 800 stess, then goes for a 2000 step walk, the app will show 800 until the next sync. 

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