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New firmware? Fitbit please update users

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‎10-03-2017 06:24

‎10-03-2017 06:24

As of 10/3 will there be new firmware anytime soon? Fitbit please update customers. I received ionic 9/29, started it and it seemed to do a large firmware update on 9/29, took over an hour.  4 days later, major pandora problems (not syncing, syncing then disappearing), calls buzz my wrist but no on screen info, run tracking abruptly quit and didn’t record a 2 mile run at all, floor counting is so far over estimated that it throws off calories burned etc.  This is just my particular issues. Fitbit,  is there any update coming? Are you working on it? Can you update users as to where it all stands? Ionic has good potential but will it be worth it to wait out the bugs? 

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2 REPLIES 2

‎10-03-2017 07:03

‎10-03-2017 07:03

All of the apps on mine work but I am unable to control the volume on the Apple airpods . . . they worked for a bit after I deleted the fitbit ionic from my account and then reinstalled it.  Try the delete/ reinstall as it is a pretty quick process.  Given the solid hardware, I'm confident that the software bugs will get worked out in short order as Fit needs good reviews and a solid product prior to holiday buying season.  I work for a software company so I appreciate the pre and post go live process . . . endless game of whack a mole. 

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‎10-03-2017 07:39

In response to Conde

‎10-03-2017 07:39

Yup, have done a few install/uninstall restarts, etc, can appreciate the whack a mole process, just kinda wish they would send out an email or something with a progress report. Remaining hopeful, I’d like to keep the ionic. 

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