New ionic won't pair with phone

[Deanneswatch]

I have turned restarted this phone,off other phones, turned off Bluetooth, turned on Bluetooth, and tried to get my phone to pair for almost 2 weeks.  It won't work.  Anyone have ideas?  It gets to the point of saying "Found It!" and won't connect to tracker.  I've let it sit over night without pairing

[LauraC8]

Glad it worked out for you!

[Bendavis]

The same thing happened to me I have tried everything I’ve seen on here and none of it worked. I don’t know what to do now.

[bcahill]

The only thing that worked for me was to delete all the bluetooth pairings
a had previously on my phone.

[theunforgettabl]

Same thing happened to me. Here is what I found out. Fitbit gives you compatibility with your device for a short period of time, after that it will stop working if your device 'isnt compatible'. I have an LG phone that runs on Android. Guess what....NOT COMPATIBLE. So, I put the FitBit app on my IPad and THAT DID WORK, and restored my data that seemed LOST. 

[USNCA135]

I have had no trouble pairing with my iPhone.

Sent from my iPhone