help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Nightmare! Ionic keeps rebooting after firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2018 12:46

‎03-22-2018 12:46

My Ionic is not function as normal anymore after this update.

 

- Spending time with update for over 3 days. Keep unpaired, connect, failed, connect and unpaired in never ending loop. How could you cannot find Bluetooth? I put phone + Fitbit at the same spot.

 

- After done with updating, my nightmare is not over. My Ionic keep rebooting like crazy. I would say every 5-10 mins.

 

I did not pay for device that required such a high maintenance like this. I just want fitness tracker that is smart. It does not function as expect... 

 

Please do not ask me to reboot or unpaired again since I have to go back to update again....

 

 

 

Best Answer
3 REPLIES 3

‎03-23-2018 12:21

‎03-23-2018 12:21

FITBIT staffs...

 

Do you have certain date to fix all of these issues?

 

 

Best Answer
0 Votes

‎03-23-2018 12:50

In response to Komsan

‎03-23-2018 12:50

Hi @Komsan,

 

Those are unusual symptoms after the upgrade. I would recommend contacting Fitbit Support so they can take a closer look at what's going on.

Work out...eat... sleep...repeat!
Dave | California

Best Answer
0 Votes

‎03-23-2018 14:12

In response to WavyDavey

‎03-23-2018 14:12

Thank you Dave.

 

Could you give feedback to your team for this difficulty we are experiencing?

 

I know you guys are trying your best but this is supposed not to happen.

You can see tremendous complaints. Fitness tracker is intimate device that we wear daily and with us 24 hours. Also, Ionic costs not far behind actual smartwatch price in the market. It feels I made the wrong decision. 

 

Best Answer
0 Votes