No Ionic Refund After 13 Months

[HopeThisCompany]

It's been over a year now, I have called numerous times. Everytime I get a "We will escalate your case number. You should receive something via email in a couple of weeks." I don't get a **ahem** thing! Don't ever purchase anything from fitbit! When **ahem** hits the fan, you're basically out money, no smartwatch, and they hope you forget about the money they owe you. 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @HopeThisCompany. I'm sorry to hear that you haven't received your Fitbit Ionic recall refund yet. I'll be glad to assist you.

I understand how frustrating this could be and please contact our team again for more details about Ionic refund, they will provide you with the proper information. Visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.