No Ionic sleep score

[Osan18]

Last week, the ionic was taking minutes to change screens when looking at sleep stats. I updated to 3.41 and now I can change screens but have gotten no sleep score for last 2 days despite 6+ hours each night and the ionic recording stage changes and durations.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Osan18.

Thanks for the details shared in your post. If you see sleep stages but don’t see a sleep score, note that it may take a few minutes for your sleep score to appear. I recommend doing the following if the issue persists:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.
5. Restart your watch: How do I restart my Fitbit device?

For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

Hope this helps!

[Osan18]

Thank you. I rebooted my phone after closing the app and the scores appeared. Not sure why, but the app has been very 'glitchy' the last few weeks - running slowly and then this.
Thanks, Again

[LiliyaFitbit]

Thank you for the update, @Osan18.

I am glad to hear the issue is resolved. I appreciate your time and feedback, our team is always working on our products and services, and your comments are always welcome. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!