No Quick Reply for messages on Ionic

[Joybell2]

No reply on ionic for messages.

I see it is only available for Android which is what I am using but for some reason I do not have the reply option on Fitbit.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Joybell2 Hi there. Thanks for the details mentioned. 

Please make sure you followed this procedure to set quick replies with your Ionic. Take into consideration, that in order to receive and respond to messages from your device, your phone must be nearby with Bluetooth turned on and the Fitbit app running in the background. 

Hope this helps. 

[Joybell2]

I have followed all steps and the reply is still not showing on icon.
This is a brand new replacement watch that has just been set up.

Joy

Sent from my iPad

[Joybell2]

Hi Silvia 

I have checked everything you mentioned and all correct. The android system is 8.1 so it should be working. 

 This is a replacement Ionic and everything is working except for the reply on my ionic for messages. 

Jiy

[SilviaFitbit]

@Joybell2 Thank you for confirming that everything is set correctly. 

In this case, I'd like you to confirm that you're trying to use Quick Replies with Text messages, Twitter, Facebook Messenger or Line.

Also please reply to the following questions:

- Can you confirm that this was working before with your previous Ionic? 
- What options do you get when you try to reply to text messages?  

Hope this helps. 

[Joybell2]

Yes trying to use quick reply for messages.

The only options that show are 

Mark as read 

Delete message 

Open 

Clear 

Thanks Joy

[SilviaFitbit]

@Joybell2 Thanks for the details mentioned. 

Please try the following troubleshooting: 

- Log out from the app 
- Force quit it 
- Clear cache 
- Restart your phone 
- Restart your Ionic 
- Check if quick replies appear on your watch

Hope this helps. 

[Joybell2]

Still not showing quick reply 

Joy

[SilviaFitbit]

@Joybell2 Thank you for getting back. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a good rest of the week.