No heartrate any more

[DaygloViking]

This is now the situation with my Ionic. Heartrate sensor is flashing green, but no heartrate is being recorded. I have tried it on both wrists for no difference. I have worn the Ionic at this position for a year and have not had this problem before.

I have performed the shutdown, I have unpaired the device, I have performed a full factory reset, and the image below is what I get. No heartrate. None at all. Even verified the heart rate setting was on. 

Clearly this is not the desired situation for a heartrate monitor.

Other than all of the above, is there something else I have not done to correct this? I make sure to rinse and dry the sensors after every activity and the watch is not fouled by mud or dirt. The factory reset has not achieved anything beyond taking up the time needed to perform the set-up again.

I am operating this paired with an iPhone XS.

EDIT solved by complete replacement of the unit. 

truly impressed with the lack of reading comprehension by the couple who did respond. 

[Gunnerp245]

Check the heart setting on the watch under settings.

[DaygloViking · Accepted solution]

Well...gee...I guess I’d never thought of that at all.

Literally the first thing. Look at the images again. The heart rate is
tracking intermittently.

I know you’re just trying to be helpful, but that suggestion doesn’t even
come cool one.

[DaygloViking]

Wow, I mean, the very first thing to check before going for the nuclear option of a factory reset. 

I know you’re trying to be helpful, but you might want to assess the words and imagery provided before coming up with that line. 

[Rich_Laue]

Sorry @DaygloViking I don't see any of your photos or screen shots displaying the heart rate setting. Have you tried switching heart rate to off then on? 

Yes I know this is the versa 2 but your setting will look the same. 

[DaygloViking]

As has been stated:

Gentle stuff first: confirming the connections. Confirming the heart rate
is on. Confirming the watch is in the right place. Confirming the battery
is charged. Confirming the sensors are clean. Restarting. Reconnecting.
Factory reset. Phone and all status.

Can we get on from the basics to a fix?

[Rich_Laue]

All we can do is suggest what we know. 

Have you turned of the heart rate and turned it back on, you haven't mentioned doing this. 

Have you turned of your Ionic yet? This is the only way to do a hardware restart? 

Really for anything more than the basics, you will need to contact Fitbit. 

[DaygloViking]

I quote from my original post:

”I have performed the shutdown, I have unpaired the device, I have performed a full factory reset, and the image below is what I get. No heartrate. None at all.”

[Gunnerp245]

Well, gee, an `a$$`!

[DaygloViking]

Well gee, someone who is unable to comprehend text in front of them, and doesn’t like it when their fallacy is pointed out to them. Still, hail photo filters, eh.