10-21-2017 04:11
10-21-2017 04:11
Hi all, while I understand my bank may not be accepted by Fitbit pay, I am currently unable to even attempt to add a card.
I click onto the wallet app, under my apps, and it just tells me about the app.
Is this function not working, or am I looking in completely the wrong place?
I have tried on my Sony mobile and my MacBook, and neither appear to allow me any further.
Please help xx
10-21-2017 05:44
10-21-2017 05:44
You add a card from the app on your phone. Go to your account, select ionic and scroll down to pin. You have to set that up before you can go any further. Then you need to set security (pin or fingerprint etc) on your phone lock. Then you can enter your card info. It then checks and tells you if the card is accepted or not.
Helen | Western Australia
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10-23-2017 20:22
10-23-2017 20:22
Same problem. I set up the device lock on my phone, enabled PIN, went back to the Wallet app settings, and still have no option to add a card.
10-23-2017 22:46
10-23-2017 22:46
So all of a sudden the option to add a card was there. Not sure how exactly. Try restarting your phone see it that helps??
I just have to wait for the UK to accept fitbit pay now lol
10-24-2017 09:19
10-24-2017 09:19
@LiftingMidwife wrote:So all of a sudden the option to add a card was there. Not sure how exactly. Try restarting your phone see it that helps??
I just have to wait for the UK to accept fitbit pay now lol
The first UK bank takes Fitbit Pay today which is probably why it's suddenly available to us in the app.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
10-31-2017 19:27
10-31-2017 19:27
Problem solved. I had to remove the Fitbit, remove the App from my phone, reinstall the App and pair the Fitbit again.
What's strange is I didn't get notified there was an App update. I normally get automatic notifications for any app updates but there was none for Fitbit for the past few days.
There is definitely an issue about the app update notifications. I contacted Fitbit support about it and I hope they fix that.
I can see the Wallet tile now.
11-14-2017 05:47
11-14-2017 05:47
november 14th, same issue, no option to add a card as there is no wallet on the fitbit ionic "page" of the app.
11-15-2017 12:22
11-15-2017 12:22
I also can not add a card to the wallet, nor can I enable a pin.... help.
11-15-2017 13:00
11-15-2017 13:00
@Snooker-Lady007 & @SylvieD1971 what location and what bank? Are you within the territories that have Fitbit pay enabled?
11-15-2017 13:02
11-15-2017 13:02
11-15-2017 13:06 - edited 11-15-2017 13:37
11-15-2017 13:06 - edited 11-15-2017 13:37
@Snooker-Lady007 wrote:
Canada
Regards,
Hetty Tyrrell
416-467-8740
Sent from BlueMail
Ah that might be the problem. According to this page Fitbit Pay banks Canada doesn’t have any partners yet, so the app won’t show or let you add any card.
11-15-2017 13:22
11-15-2017 13:22
11-15-2017 15:03
11-15-2017 15:03
11-16-2017 04:09
11-16-2017 04:09
12-25-2017 12:32
12-25-2017 12:32
No one explains this anywhere 🙂 Thanks a lot.
01-04-2018 04:23
01-04-2018 04:23
Hi there.
So is fitbit pay accepted in Australia? I'm in Victoria.
Thanks and kind regards,
rob
01-04-2018 04:34
01-04-2018 04:34
@d1bobbyg wrote:Hi there.
So is fitbit pay accepted in Australia? I'm in Victoria.
Thanks and kind regards,
rob
Yes, for the following:
ANZ
Commonwealth Bank of Australia (Mastercard)
Latitude Financial Services (Mastercard)
National Australia Bank
Westpac (Mastercard)
01-04-2018 05:17 - edited 01-04-2018 05:33
01-04-2018 05:17 - edited 01-04-2018 05:33
@d1bobbyg to add to what @SunsetRunner has said, the ANZ only accepts Fitbit pay on Visa (not mastercard) unless they have added Mastercard since I tried last of course! I must try again lol
Edited to add - I tried again, and still no Mastercard with ANZ. I have no idea why not. It is annoying as Mastercard is OK with other Australian Banks. Oh well (grumble, grumble!)
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-13-2018 02:19
05-13-2018 02:19
The recent update to my watch means I can now add a card. Whoo hoo